Common WordPress Issues

If you encounter issues, our diagnostic tools are integrated directly into your cloud management interface.

Troubleshooting Common Issues

1. Go to my.websitely.com and login to your account.
2. Select the problematic instance.
3. Navigate to Site Tools > Error Log Viewer to identify specific PHP or server-side errors.
4. If a plugin causes a “White Screen of Death,” use the File Manager in your dashboard to rename the plugins folder, effectively deactivating them.
5. For persistent issues, use the Restore function in the Backups tab to revert to a stable state.

Best Practices

• Always replicate errors in a staging environment before attempting a fix on your live site.
• Use the Debug Mode in wp-config.php to display errors on screen while troubleshooting.

Frequently Asked Questions

Where can I find my error logs?

You can access your site’s error logs directly through the Site Tools section in your Websitely Dashboard.